Shipping Info

What is the lead-time on a doll order?

Each doll requires about 1-2 weeks of the processing time prior to shipping. We via FedEx/UPS express air shipping which takes about 4-7 days. In total, you’ll receive your doll approximately 1-2 weeks after placing your order. You will receive an email notification with the tracking details once your doll has been shipped.
The customized doll will be delivered in 3-4 weeks. Processing and delivery time may be delayed during the U.S. holidays (New Year’s, Independence Day, Thanksgiving, Christmas Day, etc).

*** Lead time vary considerably due to COVID supply chain challenges. ***

How much will shipping cost?

Shipping is FREE with all orders. Your package will require a signature upon delivery. If you cannot be home to receive your package, you can opt to have the package held at your local FedEx/UPS facility for pick-up.
For non-USA orders, it is possible your country will charge a small import tax once your package reaches customs. This fee is the responsibility of the customer.

How are dolls shipped?

Orders are shipped in discreet, unmarked cardboard boxes. They are well sealed and protected to both keep your doll safe and protect your privacy.

How are accessory products shipped?

All doll accessory products are shipped in plain cardboard packaging via UPS, Federal Express or the United States Postal Service. Your privacy is of utmost important to us. Adult items such as DVDs and sex toys will require an adult signature to prevent children from receiving or opening packages.

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